Health and Safety Training in the Travel Industry
The travel industry generated $7.6 trillion USD in 2016, however, this global sector is often a target for terrorist attacks. Over the last decade, there have been countless attacks which have put both employees and holidaymakers in harm’s way. This has resulted in the demand for effective training to give individuals the skills, knowledge and confidence that they can call upon if they ever experience a situation where they’re safety is a concern.
How effective is training in this sector?
There are many opinions that suggest that the travel and tourism sector needs smarter training. Scotland is a prime example of a country looking to improve their methods of learning and development to retain staff. Scotland’s travel and tourism sector is very well regarded due to its generation of over £8 billion of revenue combined. Suppliers in the industry are having to work harder on their training strategies in order to retain an experienced workforce to cope with consumer demand.
Companies in this sector should be taking careful consideration to combat any high levels of staff turnover that they currently experience. Companies need to ensure their methods of training are robust to avoid paying training costs to train staff who do not stay long enough to benefit.
Anti Terror Prevention for Employees and Holidaymakers
The current state of terrorism has been a source of concern over the past few months with what has been happening in and out of the UK. It has led to the demand for security training courses to be distributed to employees working in the industry in order to give them the best understanding of how to respond the situation if it was to arise. These courses must have detailed information of spotting suspicious items and actions to improve the safety of themselves and people around them. Simulation training in regards to active shooter and explosive devices has been carried out, which is beneficial because these are things that require experiencing a situation like this to put it into perspective.
Furthermore, advice has been passed onto holidaymakers to help increase their safety when travelling abroad. They are advised to run to a place of safety and hide from the danger rather than trying to negotiate or surrender. Although the likelihood of getting stuck a terrorist incident is still relatively low, it is still essential that individuals stay alerted and know how to react if this was to occur. It has been compared to the safety presentation on a flight before take-off – A dangerous situation is not likely to happen, but passengers and crew know how to take action safely.
Are other areas of Health and Safety covered?
Hotel staff in Connecticut are beginning to receive training on how to spot human trafficking after it became a legal requirement to complete the training course sometime last year. The employees in hotels, motels and lodges in the state are obligated to complete the anti-trafficking training by the 1st October 2017.
The training consists of important information for managers and people working in specific departments in the complex. Some examples of these areas are safety, housekeeping and the front desk. Workers will study the key areas of sex and labour trafficking, the legal responsibilities of lodging establishments and practical tools for identifying signs of sex and labour trafficking. During this course, they will obtain the skills and knowledge to help deter the traffickers, report their activities and support victims. Employees of the establishments are provided with the necessary contact information for anti-trafficking hotlines and are advised to inform their line managers so that the police can be contacted.
It is clear then that effective training is needed in order to create an experienced workforce. This training will help motivate employees in a sector which is known for high turnover and equip both employees and holidaymakers with information that they can use if ever faced with a hostile situation.